FAQ

Shipping and Delivery

We offer free shipping, always. The Glider will arrive in one large box. At this time, we do not offer in-home set-up due to COVID restrictions, however, The Glider is easy to put together in three steps and with two people. You may need another person to carry it to your preferred room as well.

We offer free one-week delivery!

Not directly through us, however, once your item has shipped and you receive a tracking number, you can go through the shipping partner to schedule another time for delivery.

If you would like to delay your order for any other reason, you can always email us at info@nurtureand.com and we can help you figure something out.

Once your order ships, you will receive an order shipment email with a link to track your order. Remember that it will take up to 24 hrs to populate the correct tracking link.

Not at this moment - we currently ship to the 48 contiguous states.

Your glider will arrive in one box that weighs 112.5 pounds. We suggest that you grab a partner to help you lift it into your home and to your preferred room. Assembly can be done by one person within 15 minutes, but always best to have a helping hand!

No, we are only able to ship to residential addresses.

Not at this moment, however, email us at info@nurtureand.com and we can help out in case you do need it earlier than the one week delivery time.

Returns

We offer a flexible return policy that is designed to allow you try out The Glider worry-free in your own space for 30 days. If you are unhappy with the product for any reason, we will refund the amount paid. 

To initiate the return process, please email us at info@nurtureand.com before your 30 day free trial window is over. As we are committed to reducing environmental waste and sustainability, we are proud to offer a donation option for returns. 

We currently offer a refund in exchange for you donating The Glider. A valid proof of donation receipt from a 501c3 tax-exempt organization of your choosing must be retained and emailed to info@nurtureand.com within two weeks of the return confirmation date. Once received, you will be refunded for The Glider. 

We can also help with setting you up with any of our charity partners who will come and pick up the item in most major cities. Again, please email us at info@nurtureand.com if you have any questions.

Warranty Information

The Glider's power and USB is covered by the manufacturer (Okin America) for 2 years, and the recline mechanism is covered by the manufacturer (Leggett & Platt) for 3 years. If either one of those items break during the warranty coverage period, we will work with you to get it fixed by our suppliers ASAP. 

Nurture&'s 1 - year warranty covers any issues with the  rest of the chair: workmanship, materials, or the frame of The Glider, starting on the date of delivery There are no fees to repair, replace, or return an item that's covered by our warranty. Give us a shout at info@nurtureand.com to get started.

We use LiveSmart by Culp fabric, which are produced exclusively with performance yarns that are encapsulated with a stain repellent and moisture repellent finish for exceptional "cleanability". Spills bead up on the surface of the fabric instead of penetrating into the cushion.This fabric was developed with years of research and testing, and the LiveSmart technology provides lasting performance. The fabric meets or exceeds standards for ASTM performance and safety.

  • Moisture repellent
  • Stain resistant
  • Easily cleaned
  • No harmful chemicals
  • No after market treatments required

Moisture repellency - Spray rating of 80 - 100 (AATCC Test Method 22-2010)

Stain resistance - Class 4-5 (AATCC Test Method 130-2010 modified)

Ease of cleaning utilizing various cleaning products.

The Chair

Your purchase of The Glider includes the chair. All blankets, extra pillows, babies, and dogs used in our photography are not included.

The cleaning code for this fabric is W - which means that you can spot clean your fabric with a water-based shampoo or foam upholstery cleaner. You can also use a brush to agitate the cleaner or an upholstery attachment on a carpet cleaner. Be careful to avoid over-wetting the stain. Be careful to avoid over-wetting the stain.

All spills should be treated promptly for best results and ease of removal. Most spills can be cleaned by gently lifting the spill with a paper towel or a clean, dry, absorbent cloth. The use of a paper towel, or clean, dry, absorbent cloth may not completely remove the spill. For further treatment, these guidelines are suggested:

  1. Mix-- use a water based soap mixture that combines 1 tablespoon of a liquid detergent such as Tide with 16 ounces of lukewarm Water
  2. Blot - dampen the cleaning cloth in the mixture and gently blot the soiled area. Avoid rubbing the affected area aggressively.
  3. Rinse - rinse the area with a clean, damp cloth to ensure that all of the soap residue has been removed.

For non-liquid spills that have dried, this may require the use of a soft brush or butter knife on the affected area before following with wet treatment.

We recommend always supervising when the product is used by children. Do not allow children to play or use this electronically operated furniture unsupervised. Due to the risk of injury, make sure that there is nothing underneath the footrest when it is returned to the closed position. When not in use, leave the chair in an upright and closed position. Keep hands and feet clear of mechanism and only the occupant should operate the mechanism to avoid injury.

Assembly

Please email us with photos of the damages to info@nurtureand.com and we’ll get to fixing it.

Payment

We accept all major credit cards.

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