FAQs

Furniture items will arrive in one box. The standard shipping includes delivery to your front threshold - i.e. delivered to your front door, or if you live in an apartment building, to your lobby.

The Dresser has a flat oversized delivery surcharge that will be calculated at checkout. This ships via an alternate shiping carrier and comes fully assembled.

Our furniture items are heavy, so please be prepared to have two people carry the item to your room of choice. Our furniture items all come in one box, however, if you have ordered more than one piece, you may receive separate shipments of the items.

Pillows and other small items (blankets, gifts) are shipped via UPS.

Should you require alterations or wish to cancel your order, kindly inform us within a 12-hour window from the time of purchase. While we strive to accommodate your requests, please be aware that once an order is processed and dispatched, changes may not be feasible. Should you have any inquiries or require further assistance, please don't hesitate to reach out to us. We're here to assist you.

We understand that sometimes circumstances change after placing an order. If you need to make changes or cancel your order, please notify us within 12 hours of placing the order. We'll do our best to accommodate your request. However, please note that once the order has been processed and shipped, we may not be able to make any changes or cancellations. If you have any concerns or need assistance, please don't hesitate to contact us.

We use two different shipping methods for our items. Please allow 2-4 business days for processing (for in stock items) once your order is received. For all methods, you will receive tracking information as soon as the item leaves our warehouse. For items shipping with UPS/Fedex: once your order leaves our warehouse, standard shipping timeline is 5-7 business days.

For items shipping with LTL carriers (such as CEVA & Metropolitan): once your order leaves our warehouse, it will take about 1-3 weeks to be delivered to your local hub, barring any severe weather conditions (and depending on how close you are to a major city). You will then be reached out via the delivery phone number on the order itself to schedule a delivery.

Please check on the inventory status of each item on the individual product pages.

Please email us with photos of the damages to info@nurtureand.com and we’ll get to fixing it ASAP.

Yes, you can refuse a shipment if it is damaged. However, please note that these instructions are specific to LTL (Less Than Truckload) carriers. If you try to un-package or move the freight, they will no longer allow you to refuse the package. It is important to inspect the shipment while it is still packaged and refuse the delivery if there is any visible damage to the packaging. If you receive a replacement order for a damaged shipment, be sure to inspect the new shipment for damage before signing the Proof of Delivery (POD). If there is any damage, notate it on the POD and take photos as well. Remember, if you want to refuse a shipment, make sure to communicate this clearly with the carrier or driver, and notate it on the POD if possible.

If you refuse an order because you have changed your mind and there is no proof of damage, a 50% restocking fee will be charged. Additionally, please note that shipping costs will not be refunded. We recommend carefully reviewing your item of choice (including dimensions) before placing an order to avoid incurring additional charges. It is important to note that this policy only applies to non-defective items and does not affect your rights if the item is damaged or faulty upon delivery.

Room of Choice delivery is available for eligible products and includes delivery to your desired room of choice, up to 2 staircases, but DOES NOT include packaging removal. On the other hand, Threshold Delivery includes delivery to your front door or lobby if you live in an apartment building.

White Glove Delivery is a premium service where Nurture& products are delivered, unpacked, assembled, and placed in your desired room, ensuring a hassle-free experience. The service also includes the removal of all packaging materials.

White Glove Delivery is available for furniture items and larger products.

Yes, after your order is confirmed, the LTL carrier delivery team will contact you to schedule a convenient delivery date and time.

If your product arrives damaged or defective, please contact Nurture& customer service immediately. The delivery team will also document any issues upon delivery.

If you miss your scheduled delivery appointment, you will be charged for the missed appointment and for rescheduling the appointment. This amount will be determined by our third party delivery partner and can change based on your zip code. Our customer care team will reach out with the additional fees and charges in this case. If you refuse to pay, the order will ship back to us and the order will be subject to the 50% restocking fee and shipping fees will not be refunded.

At the moment, we only ship to the 48 contiguous states of the USA. Shipping to Hawaii and Alaska is not available.

With Assure+, you have 60 days from the date your order arrives to request a return, with a simpler, more flexible experience if you decide your item isn’t right for you. Return shipping is covered, there’s no restocking fee, and you don’t need to keep the original packaging. You also get one complimentary exchange and additional support from our team throughout the process.

With Standard Returns, you have 30 days from the date your order arrives to request a return. Original packaging is required, return shipping is your responsibility, and a 20% restocking fee applies to eligible returns.

Assure+ gives you more flexibility and peace of mind, so you have less to worry about if your plans change.

To start a return, simply submit your request through our Return Portal. You’ll be guided through the information we need to review your request and determine the next steps. 

Assure+ is Nurture&’s premium care experience, designed to give you more confidence, flexibility, and personalized support throughout your journey with us.

For an additional fee, Assure+ gives you additional flexibility and support from the moment your order arrives, including extended return and exchange options, covered return shipping, no restocking fee, expert support within 24 hours, and an extended 18-month warranty.

You can still return your item without Assure+. Standard Returns are included with every order, giving you 30 days from the date your order arrives to request a return.

If you choose Standard Returns, the standard return requirements apply, including customer-paid return shipping, a 20% restocking fee on eligible returns, and the original packaging requirement. Exchanges are not included with Standard Returns.

If you’d like more time, more flexibility, and a more supported experience, you can add Assure+ for a one-time fee. With Assure+, you get 60 days to request a return, one complimentary exchange, covered return shipping, no restocking fee, no need for original packaging, and additional support throughout the process.

Standard Returns give you the flexibility to return your item, while Assure+ gives you added peace of mind and takes more of the hassle out of the experience.

Yes, dressers may be eligible for return as long as they meet our return requirements and are within the applicable return window.

With Assure+, returning a large item can be a much simpler experience. Return shipping is covered, there’s no 20% restocking fee, and you don’t need to keep the original packaging. Concierge Pickup may also be available depending on the item and your location, so you may not have to figure out how to package and arrange the return on your own.

With Standard Returns, the original packaging is required, return shipping costs are your responsibility, and the applicable 20% restocking fee applies.

For larger items, return options may vary depending on the item and location. Once we receive your request, our team will review the details and help determine the appropriate return option.

Assure+ can be especially valuable for larger items, giving you added flexibility and peace of mind while taking more of the logistics off your plate.

Certain items are not eligible for return, including clearance or final sale items, modified items, or items that are missing essential parts. Purchasing Assure+ does not make these items eligible for return.

For items that are otherwise eligible for return, Assure+ gives you 60 days from the date your order arrives to submit your request, giving you more time and added peace of mind if you need to make a return.

With Standard Returns, eligible return requests must be submitted within 30 days from the date your order arrives.

All return requests, including requests for an exchange or replacement, must be submitted through our  Return Portal  so our team can review your request and guide you through the appropriate next steps.

With Assure+, Concierge Pickup is included when available, making the return process easier for larger or more difficult-to-ship items. Once your return is approved, we’ll coordinate the pickup and take care of the details with you, so you don’t have to figure out how to get the item back to us. The 20% restocking fee is also waived for eligible returns.

With Standard Returns, Concierge Pickup is not included, although pickup may be available on a case-by-case basis depending on the item and location. For eligible returns, the applicable 20% restocking fee applies.

If your item arrives damaged, please submit a claim through our Return Portal. Damage that occurs during delivery is handled separately from standard returns, and the 20% restocking fee does not apply, regardless of whether you have Assure+.

With Assure+, you get added peace of mind knowing that, when Concierge Pickup is available, we’ll help coordinate the return instead of leaving you to manage the logistics on your own.

Our products are covered by a warranty beginning on the date of delivery. The warranty covers eligible manufacturing defects in materials and workmanship, including issues such as structural defects, broken parts, or faulty mechanisms.

With Assure+, your warranty is extended to 18 months, giving you an additional 6 months of coverage and more time to enjoy your Nurture& product with added peace of mind. If an eligible issue comes up during that period, you’ll have warranty support available for longer.

With Standard Returns, your product includes our standard 1-year warranty.

The warranty does not cover normal wear and tear, accidental damage, misuse, or modifications made to the product.

Assure+ is about more than making returns easier, it also gives you longer warranty protection for greater peace of mind throughout your ownership experience.

You can submit a warranty claim through our Warranty Portal. You’ll need your order number and the email address or ZIP code associated with your order.

Select the option that best describes the issue and provide the requested details. When applicable, please include clear photos or videos so our team can better understand what’s happening and help determine the appropriate next steps.

With Assure+, a Nurture& expert will respond within 24 hours to help guide you through the process. You’ll have faster access to support when you need it, making it easier to understand your options and move toward a resolution.

With Standard warranty coverage, our team will respond within 48 hours.

With Assure+, you get the added peace of mind of knowing there’s a Nurture& expert ready to help sooner when you need warranty support.

Once your warranty claim is submitted, our team will review the information you provided and determine the appropriate next steps based on the issue.

With Assure+, a Nurture& expert will respond within 24 hours to help guide you through the process, explain your options, and work with you toward the appropriate solution. You’ll have faster access to personalized support, giving you added peace of mind when you need help.

With Standard warranty coverage, our team will respond within 48 hours with the next steps.

With Assure+, you’re not left wondering what happens next, we’re here to help guide you through the process.

The Glider, The Glider Plus, The Crib, The Kids Bed, and The Daybed require light assembly. All of our other furniture pieces (including ottomans and The Dresser) come fully assembled.

All assembly guides can be found here.

We accept all major credit cards as well as Paypal. We also offer monthly financing through Affirm*.

*Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to California Financing Law license 60DBO-111681. NMLS ID 1479506.

No, our discount policy does not allow for the stacking or combining of multiple discounts or promotions on a single order. During sales events, the highest discount option will be automatically applied. Discounts cannot be combined. Please review the specific terms and conditions of each promotion or sale to understand the discount rules that apply.

The Kids Bed fabric is fully stain-resistant, designed to wick moisture so liquids can be wiped away with a paper towel or a clean, dry, absorbent cloth. For further treatment, you can use a water-based soap mixture (1 tablespoon of liquid detergent with 16 ounces of lukewarm water) to gently blot the soiled area. Avoid aggressive rubbing and rinse with a clean, damp cloth to remove soap and residue. For dried non-liquid spills, consider using a soft brush or a butter knife to scrape off the affected area before applying the wet treatment.

The Kids Bed comes in four boxes, including The Bed Base 1, The Bed Base 2, Upper Headboard, and Upper Footboard. The Daybed comes in five boxes, including The Bed Base 1, The Bed Base 2, Upper Headboard x 2, and The Backboard. Please unpack all cartons before assembly.

Yes, you can install the guardrails on either side of the bed. You have the option to purchase one or two guardrails for your convenience.

Yes, you can purchase the storage trundle at a later time, but please note that it will not qualify for free shipping.

The storage trundle measures 76 inches by 45 inches in total and comprises two compartments, each approximately 35 inches by 39 inches.

Yes, you can order swatches. However, please be aware that the base of the kids bed does not come in the Blush color.

A standard twin mattress will fit The Kids Bed. We recommend a mattress with a height of 9 to 11 inches. You can purchase the Naturepedic Twin Mattress through us, which fits nicely with The Kids Bed and The Daybed. Keep in mind that we have designed The Kids Bed/The Daybed for a little room for you to tuck in your sheets and comforter.

We offer a flexible 60-day return policy so you can try any Nurture& furniture piece at home, worry-free. If you are unhappy with the product for any reason, we will refund the amount paid for the product itself. Shipping or room of choice upgrades are not eligible for refunds.

To initiate the return process, please email us at info@nurtureand.com before your 30 day free trial window is over. As we are committed to reducing environmental waste and sustainability, we are proud to offer a donation option for returns.

We currently offer a refund in exchange for you donating your Nurture& assembled furniture product. A valid proof of donation receipt from a 501c3 tax-exempt organization of your choosing must be retained and emailed to info@nurtureand.com within two weeks of the return confirmation date. Once received, you will be refunded for the amount paid.

Smaller items or unopened furniture can be returned via UPS, Fedex, or a freight carrier - our customer service team will generate a return label for you. Please email us at info@nurtureand.com  to initiate a return.

All Products: Nurture&'s 1 - year warranty covers any issues pertaining for: workmanship, materials, or the frame of the item, starting on the date of delivery, as well as power and USB and recline mechanisms. There are no fees to repair, replace, or return an item that's covered by our warranty. We do require sufficient photo and video evidence of issues to move forward with replacing a faulty product.

To convert The Daybed to The Kids Bed, please purchase The Kids Bed Conversion kit, which includes the necessary pieces for the conversion.

To convert The Kids Bed to The Daybed, please purchase The Daybed Conversion kit.

Assembly time varies depending on your experience with assembling furniture. If you're not particularly skilled at DIY tasks, we recommend considering assistance from a service like TaskRabbit or having someone help you to ensure a smooth and efficient assembly process. Basic tools are included, such as an allen wrench, but for quicker assembly, using a drill is recommended.

Yes, you can purchase a conversion kit at a later time if needed.

The products are designed with safety in mind, featuring rounded corners and stain-resistant, non-toxic fabric.

The products are tested to ensure they meet CSPC (Consumer Product Safety Commission) standards and have low VOC (Volatile Organic Compound) emissions, contributing to a safer indoor environment.

The storage trundle is designed exclusively for storage purposes and is not intended for use as an additional bed. It provides valuable space for storing items like toys, bedding, or other belongings, enhancing the functionality of your Kids Bed or Daybed.