FAQs

Furniture items will arrive in one box. The standard shipping includes delivery to your front threshold - i.e. delivered to your front door, or if you live in an apartment building, to your lobby.

The Dresser has a flat oversized delivery surcharge that will be calculated at checkout. This ships via an alternate shiping carrier and comes fully assembled.

Our furniture items are heavy, so please be prepared to have two people carry the item to your room of choice. Our furniture items all come in one box, however, if you have ordered more than one piece, you may receive separate shipments of the items.

Pillows and other small items (blankets, gifts) are shipped via UPS.

Should you require alterations or wish to cancel your order, kindly inform us within a 12-hour window from the time of purchase. While we strive to accommodate your requests, please be aware that once an order is processed and dispatched, changes may not be feasible. Should you have any inquiries or require further assistance, please don't hesitate to reach out to us. We're here to assist you.

We understand that sometimes circumstances change after placing an order. If you need to make changes or cancel your order, please notify us within 12 hours of placing the order. We'll do our best to accommodate your request. However, please note that once the order has been processed and shipped, we may not be able to make any changes or cancellations. If you have any concerns or need assistance, please don't hesitate to contact us.

We use two different shipping methods for our items. Please allow 2-4 business days for processing (for in stock items) once your order is received. For all methods, you will receive tracking information as soon as the item leaves our warehouse.For items shipping with UPS/Fedex: once your order leaves our warehouse, standard shipping timeline is 5-7 business days.

For items shipping with LTL carriers (such as CEVA & Metropolitan): once your order leaves our warehouse, it will take about 1-3 weeks to be delivered to your local hub, barring any severe weather conditions (and depending on how close you are to a major city). You will then be reached out via the delivery phone number on the order itself to schedule a delivery.

Please check on the inventory status of each item on the individual product pages.

Please email us with photos of the damages to info@nurtureand.com and we’ll get to fixing it ASAP.

Yes, you can refuse a shipment if it is damaged. However, please note that these instructions are specific to LTL (Less Than Truckload) carriers. If you try to un-package or move the freight, they will no longer allow you to refuse the package. It is important to inspect the shipment while it is still packaged and refuse the delivery if there is any visible damage to the packaging. If you receive a replacement order for a damaged shipment, be sure to inspect the new shipment for damage before signing the Proof of Delivery (POD). If there is any damage, notate it on the POD and take photos as well. Remember, if you want to refuse a shipment, make sure to communicate this clearly with the carrier or driver, and notate it on the POD if possible.

If you refuse an order because you have changed your mind and there is no proof of damage, a 50% restocking fee will be charged. Additionally, please note that shipping costs will not be refunded. We recommend carefully reviewing your item of choice (including dimensions) before placing an order to avoid incurring additional charges. It is important to note that this policy only applies to non-defective items and does not affect your rights if the item is damaged or faulty upon delivery.

Room of Choice delivery is available for eligible products and includes delivery to your desired room of choice, up to 2 staircases, but DOES NOT include packaging removal. On the other hand, Threshold Delivery includes delivery to your front door or lobby if you live in an apartment building.

White Glove Delivery is a premium service where Nurture& products are delivered, unpacked, assembled, and placed in your desired room, ensuring a hassle-free experience. The service also includes the removal of all packaging materials.

White Glove Delivery is available for furniture items and larger products.

Yes, after your order is confirmed, the LTL carrier delivery team will contact you to schedule a convenient delivery date and time.

If your product arrives damaged or defective, please contact Nurture& customer service immediately. The delivery team will also document any issues upon delivery.

If you miss your scheduled delivery appointment, you will be charged for the missed appointment and for rescheduling the appointment. This amount will be determined by our third party delivery partner and can change based on your zip code. Our customer care team will reach out with the additional fees and charges in this case. If you refuse to pay, the order will ship back to us and the order will be subject to the 50% restocking fee and shipping fees will not be refunded.

At the moment, we only ship to the 48 contiguous states of the USA. Shipping to Hawaii and Alaska is not available.

We offer a flexible return policy that is designed to allow you to try out any Nurture& furniture pieces worry-free in your own space for 60 days. If you are unhappy with the product for any reason, we will refund the amount paid for the product itself. Shipping or room of choice upgrades are not eligible for refunds.

To initiate the return process, please email us at info@nurtureand.com before your 60 day free trial window is over. As we are committed to reducing environmental waste and sustainability, we are proud to offer a donation option for returns.

We currently offer a refund in exchange for you donating your Nurture& assembled furniture product. A valid proof of donation receipt from a 501c3 tax-exempt organization of your choosing must be retained and emailed to info@nurtureand.com within two weeks of the return confirmation date. Once received, you will be refunded for the amount paid.

Smaller items or unopened furniture can be returned via UPS, Fedex, or a freight carrier - our customer service team will generate a return label for you. Please email us at info@nurtureand.com  to initiate a return.

Unfortunately, we do not provide pick-up service for returns or damages, even for large furniture pieces that have been opened. If the item is damaged, please send us photos of the damage to info@nurtureand.com, and we will work with you to find a solution.

Beautyrest offers a 100-night trial period for the Beautyrest Twin Mattress. If you decide to initiate a return, please contact our customer support team, and we will assist you in starting the return process. Once your return request is received, you will be directly contacted by our partner, Beautyrest, to arrange a convenient pickup time for the return.

All Products: Nurture&'s 1 - year warranty covers any issues pertaining for: workmanship, materials, or the frame of the item, starting on the date of delivery, as well as power and USB and recline mechanisms. There are no fees to repair, replace, or return an item that's covered by our warranty. We do require sufficient photo and video evidence of issues to move forward with replacing a faulty product.

We use LiveSmart by Culp fabric for our furniture items, which are produced exclusively with performance yarns that are encapsulated with a stain repellent and moisture repellent finish for exceptional "cleanability". Spills bead up on the surface of the fabric instead of penetrating into the cushion. This fabric was developed with years of research and testing, and the LiveSmart technology provides lasting performance. The fabric meets or exceeds standards for ASTM performance and safety.

Moisture repellent Stain resistant Easily cleaned No harmful chemicals No after market treatments required

Moisture repellency - Spray rating of 80 - 100 (AATCC Test Method 22-2010)

Stain resistance - Class 4-5 (AATCC Test Method 130-2010 modified)

Ease of cleaning utilizing various cleaning products.

You can call us at +1 888-704-0977 from 9 to 6 Eastern time

The Glider, The Glider Plus, The Crib, The Kids Bed, and The Daybed require light assembly. All of our other furniture pieces (including ottomans and The Dresser) come fully assembled.

All assembly guides can be found here.

We accept all major credit cards as well as Paypal. We also monthly financing through Klarna issued by WebBank, member FDIC.

No, our discount policy does not allow for the stacking or combining of multiple discounts or promotions on a single order. During sales events, the highest discount option will be automatically applied. Discounts cannot be combined. Please review the specific terms and conditions of each promotion or sale to understand the discount rules that apply.

The Kids Bed fabric is fully stain-resistant, designed to wick moisture so liquids can be wiped away with a paper towel or a clean, dry, absorbent cloth. For further treatment, you can use a water-based soap mixture (1 tablespoon of liquid detergent with 16 ounces of lukewarm water) to gently blot the soiled area. Avoid aggressive rubbing and rinse with a clean, damp cloth to remove soap and residue. For dried non-liquid spills, consider using a soft brush or a butter knife to scrape off the affected area before applying the wet treatment.

The Kids Bed comes in four boxes, including The Bed Base 1, The Bed Base 2, Upper Headboard, and Upper Footboard. The Daybed comes in five boxes, including The Bed Base 1, The Bed Base 2, Upper Headboard x 2, and The Backboard. Please unpack all cartons before assembly.

Yes, you can install the guardrails on either side of the bed. You have the option to purchase one or two guardrails for your convenience.

Yes, you can purchase the storage trundle at a later time, but please note that it will not qualify for free shipping.

The storage trundle measures 76 inches by 45 inches in total and comprises two compartments, each approximately 35 inches by 39 inches.

Yes, you can order swatches. However, please be aware that the base of the kids bed does not come in the Blush color.

A standard twin mattress will fit The Kids Bed. We recommend a mattress with a height of 9 to 11 inches. You can purchase the Naturepedic Twin Mattress through us, which fits nicely with The Kids Bed and The Daybed. Keep in mind that we have designed The Kids Bed/The Daybed for a little room for you to tuck in your sheets and comforter.

We offer a flexible return policy that is designed to allow you to try out any Nurture& furniture pieces worry-free in your own space for 60 days. If you are unhappy with the product for any reason, we will refund the amount paid for the product itself. Shipping or room of choice upgrades are not eligible for refunds.

To initiate the return process, please email us at info@nurtureand.com before your 30 day free trial window is over. As we are committed to reducing environmental waste and sustainability, we are proud to offer a donation option for returns.

We currently offer a refund in exchange for you donating your Nurture& assembled furniture product. A valid proof of donation receipt from a 501c3 tax-exempt organization of your choosing must be retained and emailed to info@nurtureand.com within two weeks of the return confirmation date. Once received, you will be refunded for the amount paid.

Smaller items or unopened furniture can be returned via UPS, Fedex, or a freight carrier - our customer service team will generate a return label for you. Please email us at info@nurtureand.com  to initiate a return.

All Products: Nurture&'s 1 - year warranty covers any issues pertaining for: workmanship, materials, or the frame of the item, starting on the date of delivery, as well as power and USB and recline mechanisms. There are no fees to repair, replace, or return an item that's covered by our warranty. We do require sufficient photo and video evidence of issues to move forward with replacing a faulty product.

To convert The Daybed to The Kids Bed, please purchase The Kids Bed Conversion kit, which includes the necessary pieces for the conversion.

To convert The Kids Bed to The Daybed, please purchase The Daybed Conversion kit.

Assembly time varies depending on your experience with assembling furniture. If you're not particularly skilled at DIY tasks, we recommend considering assistance from a service like TaskRabbit or having someone help you to ensure a smooth and efficient assembly process. Basic tools are included, such as an allen wrench, but for quicker assembly, using a drill is recommended.

Yes, you can purchase a conversion kit at a later time if needed.

The products are designed with safety in mind, featuring rounded corners and stain-resistant, non-toxic fabric.

The products are tested to ensure they meet CSPC (Consumer Product Safety Commission) standards and have low VOC (Volatile Organic Compound) emissions, contributing to a safer indoor environment.

The storage trundle is designed exclusively for storage purposes and is not intended for use as an additional bed. It provides valuable space for storing items like toys, bedding, or other belongings, enhancing the functionality of your Kids Bed or Daybed.