Shipping and Delivery
Furniture items will arrive in one box. The standard shipping includes delivery to your front threshold - i.e. delivered to your front door, or if you live in an apartment building, to your lobby.
The Dresser has a flat oversized delivery surcharge that will be calculated at checkout. This ships via an alternate shiping carrier and comes fully assembled.
Our furniture items are heavy, so please be prepared to have two people carry the item to your room of choice. Our furniture items all come in one box, however, if you have ordered more than one piece, you may receive separate shipments of the items.
Pillows and other small items (blankets, gifts) are shipped via UPS.
Unfortunately, we process orders as soon as receive them, and therefore we are no longer able to update or cancel your order (including updating shipping address or colors) after 30 minutes past the order time. You will have to receive the order and then follow our return policy (listed below) in order to receive a full refund. We do not offer exchanges at this time.
We use two different shipping methods for our items. Please allow 2-4 business days for processing (for in stock items) once your order is received. For all methods, you will receive tracking information as soon as the item leaves our warehouse.For items shipping with UPS/Fedex: once your order leaves our warehouse, standard shipping timeline is 5-7 business days.
For items shipping with LTL carriers (such as CEVA & Metropolitan): once your order leaves our warehouse, it will take about 1-3 weeks to be delivered to your local hub, barring any severe weather conditions (and depending on how close you are to a major city). You will then be reached out via the delivery phone number on the order itself to schedule a delivery.
Please check on the inventory status of each item on the individual product pages.
Please email us with photos of the damages to firstname.lastname@example.org and we’ll get to fixing it ASAP.
The Dresser arrives pre-assembled and is therefore much larger and more expensive to ship than our other furniture and seating products. We still assume the bulk of shipping expenses – the shipping fee represents a fraction of the overall cost.
Yes, you can refuse a shipment if it is damaged. However, please note that these instructions are specific to LTL (Less Than Truckload) carriers. If you try to unpackage or move the freight, they will no longer allow you to refuse the package. It is important to inspect the shipment while it is still packaged and refuse the delivery if there is any visible damage to the packaging. If you receive a replacement order for a damaged shipment, be sure to inspect the new shipment for damage before signing the Proof of Delivery (POD). If there is any damage, notate it on the POD and take photos as well. Remember, if you want to refuse a shipment, make sure to communicate this clearly with the carrier or driver, and notate it on the POD if possible.
If you refuse an order because you have changed your mind and there is no proof of damage, a 50% restocking fee will be charged. Additionally, please note that shipping costs will not be refunded. We recommend carefully reviewing your item of choice (including dimensions) before placing an order to avoid incurring additional charges. It is important to note that this policy only applies to non-defective items and does not affect your rights if the item is damaged or faulty upon delivery.
Room of Choice delivery is available for eligible products and includes delivery to your desired room of choice, up to 2 staircases, but does not include packaging removal. On the other hand, Threshold Delivery includes delivery to your front door or lobby if you live in an apartment building.
We offer a flexible return policy that is designed to allow you to try out any Nurture& furniture pieces worry-free in your own space for 30 days. If you are unhappy with the product for any reason, we will refund the amount paid for the product itself. Shipping or room of choice upgrades are not eligible for refunds.
To initiate the return process, please email us at email@example.com before your 30 day free trial window is over. As we are committed to reducing environmental waste and sustainability, we are proud to offer a donation option for returns.
We currently offer a refund in exchange for you donating your Nurture& assembled furniture product. A valid proof of donation receipt from a 501c3 tax-exempt organization of your choosing must be retained and emailed to firstname.lastname@example.org within two weeks of the return confirmation date. Once received, you will be refunded for the amount paid.
Smaller items or unopened furniture can be returned via UPS, Fedex, or a freight carrier - our customer service team will generate a return label for you. Please email us at email@example.com to initiate a return.
Unfortunately, we do not provide pick-up service for returns or damages, even for large furniture pieces that have been opened. If the item is damaged, please send us photos of the damage to firstname.lastname@example.org, and we will work with you to find a solution.
All Products: Nurture&'s 1 - year warranty covers any issues pertaining for: workmanship, materials, or the frame of the item, starting on the date of delivery, as well as power and USB and recline mechanisms. There are no fees to repair, replace, or return an item that's covered by our warranty. We do require sufficient photo and video evidence of issues to move forward with replacing a faulty product.
We use LiveSmart by Culp fabric for our furniture items, which are produced exclusively with performance yarns that are encapsulated with a stain repellent and moisture repellent finish for exceptional "cleanability". Spills bead up on the surface of the fabric instead of penetrating into the cushion. This fabric was developed with years of research and testing, and the LiveSmart technology provides lasting performance. The fabric meets or exceeds standards for ASTM performance and safety.
Moisture repellent Stain resistant Easily cleaned No harmful chemicals No after market treatments required
Moisture repellency - Spray rating of 80 - 100 (AATCC Test Method 22-2010)
Stain resistance - Class 4-5 (AATCC Test Method 130-2010 modified)
Ease of cleaning utilizing various cleaning products.
The Glider, The Glider Plus, and The Crib require light assembly. All of our other furniture pieces (including ottomans and The Dresser) come fully assembled.
All assembly guides can be found here.
We accept all major credit cards as well as Paypal. We also offer pay over time options via Klarna, a third party payment provider