Shipping and Delivery

Furniture items will arrive in one box. The standard shipping includes delivery to your front threshold - i.e. delivered to your front door, or if you live in an apartment building, to your lobby.

The Dresser has a flat oversized delivery surcharge that will be calculated at checkout. This ships via an alternate shiping carrier and comes fully assembled.

Our furniture items are heavy, so please be prepared to have two people carry the item to your room of choice. Our furniture items all come in one box, however, if you have ordered more than one piece, you may receive separate shipments of the items.

Pillows and other small items (blankets, gifts) are shipped via UPS.

Unfortunately, as soon as your order has been shipped, we are no longer able to cancel or change your order (including updating shipping address or colors). You will have to receive the order and then follow our return policy (listed below) in order to receive a full refund. We do not offer exchanges at this time.

If an item is in-stock, it will ship from our warehouse within 3-5 business days. You will receive an email with a shipment tracking number that will update you on your estimated delivery date and time. Most of our furniture items (except The Dresser) ship either Fedex or UPS.

Although we do our best to accurately estimate shipment date, there are times where there may be a delay due to worldwide supply chain issues because of COVID-19 that are beyond our control. Due to this, we recommend that you place your Nurture& order sooner rather than later due to longer than expected shipping and delivery times.

Please check on the inventory status of each item on the individual product pages.

Please email us with photos of the damages to info@nurtureand.com and we’ll get to fixing it ASAP.

The Dresser arrives pre-assembled and is therefore much larger and more expensive to ship than our other furniture and seating products. We still assume the bulk of shipping expenses – the shipping fee represents a fraction of the overall cost.

Returns

We offer a flexible return policy that is designed to allow you to try out any Nurture& furniture pieces worry-free in your own space for 30 days. If you are unhappy with the product for any reason, we will refund the amount paid.

To initiate the return process, please email us at info@nurtureand.com before your 30 day free trial window is over. As we are committed to reducing environmental waste and sustainability, we are proud to offer a donation option for returns.

We currently offer a refund in exchange for you donating your Nurture& furniture product. A valid proof of donation receipt from a 501c3 tax-exempt organization of your choosing must be retained and emailed to info@nurtureand.com within two weeks of the return confirmation date. Once received, you will be refunded for the amount paid.

Smaller items can be returned via UPS or Fedex - our customer service team will generate a return label for you. Please email us at info@nurtureand.com  to initiate a return.

Warranty Information

All Products: Nurture&'s 1 - year warranty covers any issues pertaining for: workmanship, materials, or the frame of the item, starting on the date of delivery, as well as power and USB and recline mechanisms. There are no fees to repair, replace, or return an item that's covered by our warranty.

We use LiveSmart by Culp fabric for our furniture items, which are produced exclusively with performance yarns that are encapsulated with a stain repellent and moisture repellent finish for exceptional "cleanability". Spills bead up on the surface of the fabric instead of penetrating into the cushion. This fabric was developed with years of research and testing, and the LiveSmart technology provides lasting performance. The fabric meets or exceeds standards for ASTM performance and safety.

Moisture repellent Stain resistant Easily cleaned No harmful chemicals No after market treatments required

Moisture repellency - Spray rating of 80 - 100 (AATCC Test Method 22-2010)

Stain resistance - Class 4-5 (AATCC Test Method 130-2010 modified)

Ease of cleaning utilizing various cleaning products.

Assembly

The Glider, The Glider Plus, and The Crib require light assembly. All of our other furniture pieces (including ottomans and The Dresser) come fully assembled.

All assembly guides can be found here.

Payment

We accept all major credit cards as well as Paypal. We also offer pay over time options via Klarna, a third party payment provider