Shipping and Delivery

Furniture items will arrive in one box. The standard shipping includes delivery to your front threshold - i.e. delivered to your front door, or if you live in an apartment building, to your lobby. This is free for purchases over $650.

White glove / room of choice delivery includes inside room-of-choice delivery, un-packaging, and trash removal. This is a $75 additional charge.

Our furniture items are heavy, so please be prepared to have two people carry the item to your room of choice.

The Glider - box weighs 112.5 lbs.

The Glider Plus - box weighs 134.5 lbs.

The Swivel - box weighs 60 lbs

The Ottoman - box weighs 24 lbs

The Glider and The Glider Plus both require light assembly - three easy steps that can be done in 5-10 minutes. We do recommend having a helping hand for this due to the weight of the item.

Pillows and other small items (blankets, gifts) are shipped via UPS.

Unfortunately, as soon as your order has been shipped, we are no longer able to cancel your order. You will have to receive the order and then follow our return policy (listed below) in order to receive a full refund.

Although we do our best to accurately estimate shipment date, there are times where there may be a delay due to worldwide supply chain issues because of COVID-19 that are beyond our control. Due to this, we recommend that you place your Nurture& order sooner rather than later due to longer than expected shipping and delivery times.

Once your furniture item ships from our warehouse, it takes about 1-3 weeks to be delivered to your local hub, barring any severe weather conditions (and depending on how close you are to a major city). You will then be reached out via the delivery phone number on the order itself. Please allow 2-4 business days for processing of your order. 

Returns

We offer a flexible return policy that is designed to allow you to try out any Nurture& furniture pieces worry-free in your own space for 30 days. If you are unhappy with the product for any reason, we will refund the amount paid.

To initiate the return process, please email us at info@nurtureand.com before your 30 day free trial window is over. As we are committed to reducing environmental waste and sustainability, we are proud to offer a donation option for returns.

We currently offer a refund in exchange for you donating your Nurture& product. A valid proof of donation receipt from a 501c3 tax-exempt organization of your choosing must be retained and emailed to info@nurtureand.com within two weeks of the return confirmation date. Once received, you will be refunded for the amount paid.

Again, please email us at info@nurtureand.com if you have any questions.

Warranty Information

All Products: Nurture&'s 1 - year warranty covers any issues pertaining for: workmanship, materials, or the frame of the item, starting on the date of delivery, as well as power and USB and recline mechanisms. There are no fees to repair, replace, or return an item that's covered by our warranty.

We use LiveSmart by Culp fabric for our furniture items, which are produced exclusively with performance yarns that are encapsulated with a stain repellent and moisture repellent finish for exceptional "cleanability". Spills bead up on the surface of the fabric instead of penetrating into the cushion. This fabric was developed with years of research and testing, and the LiveSmart technology provides lasting performance. The fabric meets or exceeds standards for ASTM performance and safety.

Moisture repellent Stain resistant Easily cleaned No harmful chemicals No after market treatments required

Moisture repellency - Spray rating of 80 - 100 (AATCC Test Method 22-2010)

Stain resistance - Class 4-5 (AATCC Test Method 130-2010 modified)

Ease of cleaning utilizing various cleaning products.

Assembly

Please email us with photos of the damages to info@nurtureand.com and we’ll get to fixing it.

Payment

We accept all major credit cards.